Terms of Service

These Terms of Service govern your use of Houji ("Service"), a product of Houji, LLC, a Texas limited liability company ("Houji," "we," "us," or "our"). By using the Service, you agree to these terms. If you do not agree, do not use the Service.

1. The Service

Houji provides two services. The Receptionist is an AI-powered virtual receptionist that answers calls on behalf of your business. Interpretation is an AI interpreter line that interprets a live phone conversation between English and any of the languages listed on our site, in both directions. You may subscribe to either service on its own or to both. Interpretation is performed by software. Where a law, court rule, or professional rule requires a certified or qualified human interpreter — court proceedings and sworn testimony, for example — this service does not currently meet that requirement. Houji is not HIPAA-certified and does not offer a business associate agreement. Enterprise plans include 10,000 minutes per month; minutes beyond that are billed at the same per-minute rate as other plans.

2. Your Account

You are responsible for maintaining the security of your account credentials. You must provide accurate information during signup and keep it current.

3. SMS Notifications

By enabling SMS notifications and providing your phone number, you consent to receive automated text messages from Houji regarding call activity and messages. Message frequency varies with your call volume. Message and data rates may apply. Reply STOP to opt out, or reply HELP for help. You can also manage this through your dashboard settings. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for more information.

4. Acceptable Use

You may not use Houji to violate any law, deceive callers, record calls without required consent, or interfere with the Service's infrastructure.

5. Billing

Receptionist and Interpretation plans are billed monthly or annually, per the term you select at signup. Solo and Pro Receptionist trials and all Interpretation trials are 7 days; your card is collected at signup and charged when the trial ends unless you cancel first. Enterprise plans have no trial. Free trials are limited to one per payment card; a card already used for a Houji trial starts a new subscription right away. Each plan includes a set number of minutes per month; minutes beyond your plan, on either service, are billed at the per-minute rate published on our pricing pages and shown in your dashboard, and appear on your next invoice. Dedicated interpretation lines are billed per line at the monthly rate shown when you add them. Cancellations take effect at the end of the current billing period. We do not issue refunds for partial months.

6. Limitation of Liability

Houji is provided as-is. We are not liable for missed calls, failed notifications, transcription errors, interpretation errors or omissions, or any damages arising from use of either service, including decisions made in reliance on an interpretation.

7. Changes

We may update these terms. Continued use of the Service after changes constitutes acceptance.

8. Contact

Questions? Email us at hello@houji.ai.