Privacy Policy

Houji, LLC, a Texas limited liability company ("Houji," "we," "us," or "our"), operates houji.ai. This policy explains what information we collect, how we use it, and your rights.

1. Information We Collect

When you sign up for Houji, we collect your name, email address, and business information you provide during onboarding. We also collect call logs, transcripts, and message records generated by your AI receptionist. We collect your phone number for the purpose of sending you automated call and message notifications, with your explicit consent.

2. How We Use Your Information

We use your information to provide and improve the Houji service, send you call notifications and message alerts via SMS and email, generate and maintain your AI receptionist's configuration, and communicate with you about your account.

3. SMS Notifications

By providing your phone number and consenting during onboarding, you agree to receive automated SMS notifications from Houji, including call alerts and message summaries. Message frequency depends on your call volume and is commonly up to 25 messages a day. Message and data rates may apply. You can opt out at any time by replying STOP to any message, reply HELP for help, or disable SMS notifications in your dashboard.

4. Data Sharing

We do not sell your personal information or your firm's call records. We share data only with the subprocessors listed in Section 7, and only to the extent each one needs it to perform its part of the service. If we are legally compelled to disclose your data, we will notify you before doing so unless the law prohibits it. Text messaging originator opt-in data and consent are never shared with any third party, including affiliates, for marketing or promotional purposes.

5. Call Records

When Elise handles a call on your behalf, the conversation is transcribed in real time by Deepgram's speech recognition service. We store the text transcript, a short summary of the call, and any message taken for you. We do not record or store call audio. The one exception is a paused or suspended account: callers then hear a short announcement and can leave a voicemail of up to sixty seconds, which is held by Twilio for your firm to retrieve and is not transcribed.

Your call records belong to your firm and are visible to your firm in your Houji dashboard. Houji personnel can also access them, but only for limited purposes: to operate the service and respond to your support requests, to investigate errors, security issues, or misuse, and to review how Elise handled calls so that we can find and correct mistakes in the service. Access is limited to the people who need it for those purposes, and they are bound by confidentiality obligations. We look only at what those purposes require.

We never use your call records to train AI models, whether ours or anyone else's. We never sell them, and we never share them with anyone other than the subprocessors listed in Section 7, each of which receives only what it needs to do its part of the service.

If you would prefer that we not review your firm's call records for service improvement, email hello@houji.ai and we will honor that request. We will still access your records when needed to operate the service, respond to a request from your firm, or address a security or misuse concern.

You control how long transcripts are retained. From your dashboard Account tab, you can set a retention period of 30 days, 90 days, or 1 year — or keep transcripts indefinitely (the default). You can also permanently delete all call data at any time. Deletion is immediate and cannot be reversed.

6. Translation Line (if enabled)

If your firm subscribes to the Translation Line add-on, interpretation calls are processed in real time and, by default, no transcript is stored after the call ends. Only call metadata is saved (date, duration, language pair) for billing and usage purposes.

Attorneys may optionally enable transcription for translation calls from their dashboard settings. When transcription is enabled, the interpretation line announces this at the start of every call. Enabled transcripts are stored under the same access controls as regular call transcripts and are subject to the same retention and deletion rules. Houji recommends obtaining client consent before enabling translation call transcription.

7. Subprocessors

Houji uses the following third-party services to deliver its core functionality:

• Deepgram — real-time speech transcription (transcripts are sent to Deepgram for processing; Deepgram does not store audio)
• Anthropic — AI responses during calls and onboarding (conversation content is sent to Anthropic for processing)
• ElevenLabs — text-to-speech voice synthesis (response text is sent to ElevenLabs for voice generation)
• Twilio — phone number provisioning and call routing
• Stripe — payment processing (Houji does not store payment card details)
• Resend — transactional email delivery (notification emails, welcome emails)
• Google Cloud Platform — cloud hosting infrastructure (United States)

All subprocessors are contractually bound to appropriate data protection standards.

8. Data Retention & Deletion

Call logs and transcripts are retained according to the retention period you select in your dashboard Account tab. You can permanently delete all call transcripts and messages at any time from your dashboard Account tab under Data & Privacy. Call data is removed from active systems within 30 days of cancellation. For full account deletion, contact hello@houji.ai.

9. Security

We use industry-standard security practices including encrypted connections, hashed passwords, and access controls to protect your data. See our Security page for detailed information about how we handle your data.

10. Contact

Questions? Email us at hello@houji.ai.